Fibrenew St. Petersburg Terms and Conditions of Sale and Service

Basics

All estimates are contingent on physical inspection. Sometimes, an estimate offered via text or email was our best guess and we notice something in person that differs from what we expected. We will explain when this happens. Estimates done through email or text via photos you have sent in are our best guess — but in reality, things not visible in photos, color fading or differences, body oils or contamination, or other factors that affect final pricing may not be visible. Please be flexible and aware of this. In lieu of a signed estimate/quote, payment of deposit or scheduling of work shall serve as acknowledgement and acceptance of these terms.

Prices quoted in estimates are for payments by cash or check and do not include taxes.  They also reflect a discounted pricing of 3.25%. The 3.25% Non Cash Adjustment (NCA) is applied to all of our regular prices. As an incentive, customers paying with cash or check will not incur this charge, resulting in the quoted rate.

A $25 Returned Check fee applies to any check that does not clear the bank.

Warranty Terms and Conditions for Vinyl, Leather, and Plastic Repair & Restoration Services

Effective Date: 1/1/24

Thank you for choosing Fibrenew St. Petersburg for your repair and restoration needs. We are proud to offer a warranty on our services to ensure your satisfaction and the longevity of our repairs. Please read the following warranty terms carefully:

1. Warranty Coverage

• 90-Day Unlimited Warranty:
  • This warranty covers the following services for 90 days from the date of service:
    • • Color Touch-Ups: If the color fades, chips, or doesn’t match after service, we will reapply and adjust the coloring.
      • Refinishing: If the refinishing begins to peel, fade, or degrade within the warranty period, we will restore the area at no extra cost.
      • Re-Repair of the Area: If the repaired area shows signs of failure such as lifting, cracking, or separating, we will repair the issue again without charge.
      • Blending to the Surrounding Area: If the blend starts to show visible seams or color mismatch, we will re-blend the repaired area to ensure consistency.
    • This warranty is valid for any issues that occur due to normal wear and tear, including but not limited to fading, cracking, peeling, or other types of material degradation that directly affect the repaired area.
  • For all warranties, we will come back up to 2 visits. After use of warranty, it becomes the limited warranty.
• 1-Year Limited Warranty:
  • After the 90-day unlimited warranty period has expired, a 1-year limited warranty may apply to certain repairs. This warranty is case-by-case and will be evaluated based on the nature of the issue and the condition of the item.
  • What’s Covered: This limited warranty may cover necessary repairs to the same area or material that has been previously repaired, at a reduced charge based on the nature of the repair. However, it does not cover extensive damage, deterioration of materials, or repeated damage caused by misuse or neglect.
  • Mobile Service Fee: For any service under the 1-year limited warranty, customers will be responsible for paying the current mobile service fee to cover technician travel and inspection time. The fee amount will be communicated at the time of scheduling.
  • Exclusions in the Limited Warranty: The 1-year limited warranty does not cover damage from abuse, improper care, or any issues not directly related to the initial repair.

2. Exclusions

This warranty does not apply to:

• Oil or Grease Exposure: Damage caused by the presence of oil, grease, or other harsh chemicals that may cause the repair area to break down prematurely.
• Manufacturing Defects: Issues stemming from inherent defects in the material that was repaired (e.g., flaws in the original manufacturing process or material composition).
• Misuse or Neglect: Damage due to improper use, such as physical abuse, improper cleaning, or failure to follow post-repair care instructions, such as avoiding high heat or heavy stress on the repaired area.
• Repeated Damage: If the same area is damaged again (either by the customer or through external factors), this will be considered a new repair, and warranty coverage will not apply.
• Mold Treatment: Mold removal and prevention are not covered under warranty, as mold issues often result from external environmental factors or improper care.
• Cleaning Services: Cleanings are not covered unless a visible spot or area was missed during the original cleaning process. It is the customer’s responsibility to bring any missed areas to our attention within the warranty period.
• Deteriorating or Worn Materials: If the underlying material is excessively worn, degraded, or naturally deteriorating beyond reasonable repair (e.g., cracking, fraying, or thinning due to age or prolonged exposure to environmental elements), the warranty does not apply. Normal wear and tear due to the age of the material is excluded from warranty.
• Improper Repair Handling: If any actions are taken by the customer or a third party that alter or worsen the repaired area (e.g., excessive cleaning with harsh chemicals or physical manipulation of the repaired area), the warranty will be void.

3. Customer Responsibilities

To ensure your warranty remains valid, the following customer responsibilities must be followed:

• Allow Curing Time: For optimal results, the repaired area should not be used or touched for a minimum of 72 hours following the completion of the service. In some cases, 24 hours may suffice, but 72 hours is recommended to ensure proper bonding and curing.
• No Cleaning for 30 Days: The repaired area should not be cleaned for 30 days after service to allow proper curing of the material. Use of cleaners or abrasives before this period may cause the restoration to fail prematurely.
• Follow Care Instructions: We will provide the customer with specific care instructions post-repair. Following these guidelines is essential for the longevity of the restoration. Failure to follow care instructions may void the warranty.
• Regular Maintenance: To maintain the integrity of the restoration, regular maintenance is highly recommended. This may include periodic cleaning or conditioning based on the service performed. Failure to maintain the repair may affect its durability.

We reserve the right to refuse warranty claims, particularly after the expiration of the 90-day unlimited warranty, if customer care instructions are not followed.

4. Warranty Claims Process

To file a warranty claim, please follow these steps:

• Contact Us: Reach out to Fibrenew St. Petersburg within the applicable warranty period.
• Submit Photos and Description: Email us clear photos and a detailed description of the issue, including what has failed.
• Inspection: We will send a technician to inspect the issue. If the issue is covered by the warranty, a mobile service fee will be charged to cover the technician’s travel time.
• Resolution: If the issue is covered by the warranty, we will arrange for the necessary repair or re-servicing at no additional cost (for the 90-day unlimited warranty). If the claim falls under the 1-year limited warranty, the repair will be evaluated based on the case and charged accordingly.

5. Limitations and Rights

• No Guarantee of Perfection: While we strive for perfection, it is important to note that restoration results can vary depending on the severity of damage, material type, and external factors. We cannot guarantee that the restored area will be indistinguishable from new or immune to future wear.
• Right to Refuse Warranty: We reserve the right to refuse warranty service if:
  • The damage falls outside of the covered repair area.
  • The repair has been altered or improperly maintained by the customer.
  • The customer has failed to follow post-service care instructions.
  • The issue arises from wear, misuse, or damage outside of what is covered in the warranty terms.

By accepting our services, you agree to these warranty terms and conditions.

Deep Cleanings & Servicing Notes

Any reference in estimates or emails, texts, or phone calls to the term “deep cleaning,” means a deep cleaning of the leather, vinyl, or plastic only and does not include vacuuming pet hair, debris, or other similar things. Please have all debris removed or vacuumed up as best as possible before we arrive to complete work.

Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. Due to variations in materials we do not guarantee that our service will produce “like new” results. Please hire us if you will be happy with an improvement, but if you require “brand new” afterward, you should consider replacement instead.

Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather. Some repairs may be visible due to the nature of the existing material.

Fibrenew’s materials use a highly advanced water­-based color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match. We always attempt to get there but it is not always possible even under the best of conditions.

All reupholstery jobs require payment in full for materials (if applicable) and a 50% deposit on labor. Material costs are non­refundable once the order has been placed. Labor deposits are non­refundable once work has commenced. All deliveries require a full payment of balance due upon delivery (COD). In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms. Shop work must be picked up within 3 days of notification of completion unless otherwise previously agreed upon.  Daily storage charges may apply.

New coverings are constructed based on templates created from the panels of the original piece. We cannot be responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete.

Dacron fiber, foam cushions and down filling are replaced if required using industry standard materials and practices. Estimates do NOT include new fillings and, if required, a quote will be provided for approval.

Damage revealed during repair is not covered by the estimate and will be separately negotiated with client prior to work being completed.

Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We inspect all hides and try to work around such minor flaws, but will not be responsible for repair or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled material we are replacing and the piece may feel firmer than the well worn material of the original.

We do not provide fabric but will offer estimates for the amount of yardage required. These estimates are made in good faith, based on experience, but we will not be responsible for cost or delays in procuring additional material if required. We will inspect the material prior to use but will not be responsible for flaws or shortages that may occur in the course of assembling.

We offer good faith estimates for time to completion and delivery but will not be responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work but are not responsible for delays in delivery or installation.

We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or dyeing.

Special notes about Aniline leather:

Aniline leather is typically among some of the thickest and most durable hides used in the furniture industry, making for a good restoration candidate. It’s important to understand that aniline leather has been left in a more natural state. The dyes are translucent, rather than fully pigmented and typically there is not a top coat protection barrier applied. (In wood terms, think ‘stain’ versus ‘paint’.)

Aniline leather is more porous, absorbing body oils, spills and everyday living stains more readily than fully finished leather. It is also more prone to sun fading and drying out. So, there is a trade off in the natural beauty of the leather versus fully protected leather (like in your car). As this leather ages, there is a need for more regular maintenance, with a recommended re-application of a heavy conditioning cream seasonally, along with a periodic dye application.

We can usually clean, darken, and enrich the color of your furniture with multiple applications of dye, working to get it back close to the original color shade. However, there can still be a bit of unevenness of color, which is usually characteristic of the original aniline finish. The darker areas may remain somewhat darker than the lighter areas and any darker ‘spot’ stains don’t always disappear, but can sometimes be minimized.

With imperfections such as pet scratches, spills, or stains, we can not guarantee a perfect, “like new” outcome. Stains often won’t come out all the way, or sometimes at all, and while we can usually lessen the appearance of pet damage, only surface scratches have the best possibility for minimization. Damage into the leather itself such as cat claw damage, punctures, cuts, or tears, is impossible to repair to a “like new” appearance. Ask us for specifics.

Aniline Options:

We typically have three options for aniline leather care: a deep cleaning only, an on-site refresh, or an in-shop restoration.

A deep cleaning means just that – our best shot at cleaning the leather on site. Stain and oil extraction is often not 100% possible and the leather will take 24-48 hours to fully dry. You can then apply leather protection cream we provide, or leave it as is. Or have us come back to do the refresh.

An aniline refresh involves some color and feel restoration with special aniline products developed by Fibrenew. This can be done on site. Expect limited color restoration but palpable feel restoration in many cases.

The best option is to deliver the aniline to our shop (with an appointment) and have us do a full restoration. This involves deep cleaning followed by several days of color and feel restoration. We keep going with color and other “feel” agents until the leather is saturated and won’t absorb any more, then apply leather protection cream. It’s the most expensive option because it takes a lot of time but the results are often stunning. Ask us for photos of what this looks like.

ALL SALES ARE FINAL.